At The Rare Vibe, we are committed to providing high-quality products and a great shopping experience. Please read our Return & Exchange Policy carefully before placing an order.

Exchange Policy

We only offer exchanges in the following case:

  • You received the wrong product, wrong size (if sent incorrectly by us), or wrong item.

To request an exchange:

  • Contact our support team within 48 hours of delivery.

  • Share your Order ID.

  • Send clear photos and an unboxing video showing the product received.

  • The product must be unused, unwashed, undamaged, and in its original packaging with all tags attached.

After verification, we will arrange an exchange at no additional product cost.

Please Note: We do not provide refunds for approved exchange requests. A replacement product will be shipped after the returned item passes our quality inspection.

Product Condition for Exchange

An exchange will only be approved if:

  • The product is returned in its original condition.

  • The product has no stains, perfume, damage, or signs of use.

  • All original tags, labels, and packaging are intact.

Products that fail the quality inspection will not be eligible for exchange.

Return Policy

Returns are accepted only if the product is received in a damaged condition.

To request a return:

  • Inform us within 48 hours of delivery.

  • Share your Order ID.

  • Provide clear photos and an unboxing video showing the damage.

After verification, the return request will be approved.

Refund Policy

If the returned product is verified as damaged upon delivery, we will process a 100% refund.

Refunds will be credited to the original payment method within 2 business days after the returned product is received and successfully inspected.

Non-Returnable & Non-Exchangeable Items

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selected by the customer

  • Color preference

  • Products damaged after delivery due to misuse

  • Used, washed, or altered products

  • Products without original tags or packaging

Contact Us

For any Return or Exchange request, please contact our support team with your Order ID, photos, and unboxing video.

Website: www.therarevibe.com

Email: support@therarevibe.com

We aim to resolve all genuine requests as quickly as possible.